Privacy Policy | Snout Route

Who we are

Snout Route, Inc. (“Snout Route,” “we,” “us”) provides door-to-door ground pet transport in the United States and Canada. This policy covers www.snoutroute.net, our quote and booking process, and our email and text message communications. Questions about this policy can go to info@snoutroute.net or (512) 703-0545.

Information we collect

Information you give us. When you request a quote, book a trip, apply to drive with us, or contact us, we collect what you provide, which can include:

Your name, email address, and phone number
Pickup and drop-off locations and preferred travel dates
Details about your pet, such as name, species, breed, size, health or medication needs, and temperament
Notes and messages you send us, and whether you agreed to receive text messages
For driver applicants: location, availability, vehicle, driving and animal-care experience, and the other answers on the application

Information created during a booking. We keep records of quotes, bookings, payments (amount, date, and method), and trip status. During a trip we may record pickup and delivery details, notes about your pet’s condition, and photos of your pet.

Payment information. Card payments are processed by Stripe. We do not receive or store your full card number. We keep a record that a payment was made, its amount, and its status.

Information collected automatically. When you visit our website, Google Analytics and Vercel Web Analytics collect usage information such as pages viewed, referring site, device and browser type, and approximate location derived from your IP address. Google Analytics uses cookies to do this.

How we use your information

To prepare quotes, plan routes, and book and carry out your pet’s transport
To process payments and keep accurate booking and payment records
To contact you by email, phone, or text about your quote, booking, and trip
To answer questions and provide customer support
To review driver applications
To understand how our website is used and improve it
To protect the safety of pets, customers, and our team, prevent fraud, and meet legal, tax, and regulatory obligations

We do not sell your personal information. We share it only as described here:

Service providers that operate parts of our business for us and may use the information only to provide their services: Twilio (text messages), Resend (email), Stripe (card payments), Vercel (website hosting and analytics), Neon (database hosting), and Google (website analytics).
People involved in your trip, such as the handler transporting your pet, and a veterinarian, border official, or the person receiving your pet when needed to complete the trip safely.
Legal and safety reasons, when required by law or legal process, or to protect the rights, safety, or property of Snout Route, our customers, animals, or others.
Business transfers, if Snout Route is involved in a merger, acquisition, or sale of assets, subject to this policy.

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Text message updates

Snout Route sends text messages only to people who opt in to receive them.

How you opt in: on our quote form, by checking “Yes, I consent to receive customer care messages from Snout Route” and/or “Yes, I consent to receive marketing text messages from Snout Route.” You can instead check “No, I do not want to receive any text messages from Snout Route,” or leave all three unchecked. Agreeing to receive texts is not a condition of any purchase.
What we send: customer care messages, such as responses to messages you send us and updates about your quote, booking, pickup and delivery, and trip. If you also opted in to marketing messages, we may send discount codes, special deals, or texts promoting our services.

Messaging Program Terms and Conditions

The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (512) 703-0545.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@snoutroute.net.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@snoutroute.net

How long we keep information, and how we protect it

We keep booking, payment, and trip records for as long as needed to provide our services and to meet legal, tax, and accounting requirements. Quote requests that never become bookings may be deleted when they are no longer needed. We use access controls, encrypted connections, and reputable service providers to protect your information, but no method of transmission or storage is completely secure.

Your choices

You can ask us to access, correct, or delete your personal information by emailing info@snoutroute.net. We may need to keep some records, such as payment records, where the law requires it.
You can stop text messages at any time by replying STOP.
You can limit analytics cookies through your browser settings or with Google’s Analytics opt-out add-on.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

Snout Route, Inc.
Email: info@snoutroute.net
Phone: (512) 703-0545